Refund policy

Updated Information

Refund & Return Policy

Last Updated: August 7, 2026

At Vorza Cards, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

We accept returns within 14 calendar days of the delivery date.

To qualify for a return, the item must:

  • Be unused and unopened.

  • Be in its original condition.

  • Include all original packaging and accessories.

  • Be accompanied by proof of purchase.

Items that do not meet these requirements may not be eligible for a refund or exchange.

Non-Returnable Items

Due to the collectible nature of Trading Card Game products, the following items cannot be returned:

  • Individual cards (Singles)

  • Opened booster packs

  • Opened or tampered sealed products

  • Products marked as Final Sale, Clearance, or Non-Returnable

  • Gift cards (if applicable)

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Once reviewed, we will provide a replacement, exchange, or refund when applicable.

Refund Process

After we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved:

  • The refund will be issued to your original payment method.

  • Processing typically takes 5–10 business days, depending on your bank or payment provider.

Please note that financial institutions may require additional processing time before the funds appear in your account.

Return Shipping

Unless the return is due to an error on our part (incorrect, damaged, or defective item), customers are responsible for the cost of return shipping.

Original shipping charges are non-refundable.

For approved warranty claims or shipping mistakes made by Vorza Cards, we will cover the applicable return or replacement shipping costs.

Pre-Order Cancellations

Pre-order cancellations may be accepted before the order has been processed for shipment.

Once a pre-order has been prepared or shipped, it will be subject to the standard Return Policy outlined above.

If a product is cancelled by the manufacturer or cannot be fulfilled, you will receive a full refund.

Exchanges

We currently replace items only if they arrive damaged, defective, or if an incorrect product was shipped.

If you would like a different product, we recommend requesting a return (when eligible) and placing a new order.

Contact Us

If you have any questions regarding returns or refunds, our support team is here to help.

Vorza Cards

Email: support@vorzacards.com